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Policies, Terms and Conditions:

Returns & Exchanges We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. If you need to return or exchange this item, please contact us as soon as possible after receipt of your purchase. Items must be returned in unused, new and resalable condition and in their original packaging. Returns are accepted according to vendor discretion for reasons other than damage and will be subject to a restocking fee, if eligible for return. We issue a credit upon proof of return shipping and inspection of the item less any applicable restocking fee, return shipping costs, and ship costs included in the product price like "Free" Shipping. If exchanging for another item of same or greater value, the restocking fee may be waived. Products that were made to order, assembled, modified or excluded for return by manufacturers cannot be returned. Our Customer Service department will be pleased to assist you with questions about returning or exchanging this product. 90 Day Sleep Guarantee Mattress Company Direct offers a 90 day sleep guarantee with any mattress and mattress protector purchase.  This guarantee consists of a one time exchange of a mattress purchase. The Customer is responsible for a $49 dollar delivery and pick up fee. The Customer must choose the same size mattress unless approved by the customer service department. The Customer must also pay the difference of the price of the mattress purchased. If the new mattress purchased is less than the original, the customer will get a store credit for the difference. Any further question's please contact a customer service representative at 800-464-6490. Contents Right Terms of Use PLEASE REVIEW THE FOLLOWING TERMS & CONDITIONS BEFORE USING OUR WEBSITE(S). By using our site(s) you agree to follow and abide by these Terms & Conditions that govern their use and purchase of their products. Purchasing and shipping products that are on this site creates an agreement between you (the buyer), this Website, and the site owner, DBA Mattress Company Direct. General The information on our site is subject to change without notice, including but not limited to the rules that control the use of the site, By using the site after such changes, you are agreeing to follow and be bound by the terms as changed. Copyright All rights are reserved and copyrighted by Mattress Company Direct, including but not limited to product copy, graphics, design and all other text and graphics elements. You may not copy or download any materials displayed on our site except for your personal, noncommercial use. Without express written permission, the following are prohibited: Reproduction, display, distribution, publication, transmission, modification, creating derivative works from, selling or participating in any sale or exploitation in any way, in whole or in part, of any content and or of the site itself. Order Acceptance Information verification may be required prior to acceptance of any order, but receipt of an order number or an order confirmation email does not constitute an acceptance of an order or a confirmation of an offer to sell. Mattress Company Direct may limit any order quantity on any item and or refuse service to any customer without prior notification. While errors will be corrected upon discovery, prices and availability of products on this Site  may change without notice, and Mattress Company Direct reserves the right to revoke any stated offer and to correct any inaccuracies, errors, or omissions even after an order has been submitted. Links to Other Web Sites Neither this site or Mattress Company Direct has any control over or responsibility for the quality or reliability of other web sites to which this site links to or which link to this site. Product Reviews Neither this site or Mattress Company Direct has any control over or responsibility for the reliability or quality of product reviews that appear on this site, which are authored independently, and reflect the opinion of the review's author. Product Assembly Purchase of a product means that you agree to follow and abide with all guidelines provided for proper assembly and safe use of that product, as provided by the makers or suppliers of those products, either as displayed with the product, supplied upon delivery, or listed in Product Assembly & Safety below. Warranties and Disclaimers Mattress Company Direct's intention is that data and information contained in this Site are reliable and accurate; however, since data and information have been received from a variety of sources, they are PROVIDED ON AN "AS IS" or "AS AVAILABLE" basis. You expressly agree that your use of this site is at your sole risk. Mattress Company Direct, EXPRESSLY DISCLAIMS WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ASSEMBLY, SAFE USE, WARRANTIES OF TITLE OR NON INFRINGEMENT. Mattress Company Direct SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE, INCLUDING COSTS ASSOCIATED WITH SERVICING OR REPAIRS OF EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE WHICH SHALL BE YOUR RESPONSIBILITY. Limitation of Liability IN NO EVENT, SHALL IVESTORES OR ITS DIRECTORS, OFFICERS, EMPLOYEES, SUBSIDIARIES, AGENTS, SUCCESSORS, AFFILIATES, DISTRIBUTORS, THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR ASSIGNS BE LIABLE TO ANY USER OF ITS SITE (S), THEIR SUCCESSORS OR ASSIGNS OR ANY OTHER THIRD-PARTY OR ENTITY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, EXTRAORDINARY, EXEMPLARY, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF DATA, LOSS OF USE, OR LOSS OF REVENUE, PROFITS OR ANY OTHER ECONOMIC ADVANTAGE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE(S) OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF IT ARISES THAT THIS WEBSITE HAS BEEN PREVIOUSLY ADVISED OF PROSPECTIVE POTENTIAL DAMAGE OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, WHETHER IN TORT OR FOR BREACH. You hereby acknowledge and understand that the preceding paragraph is applicable to all information found throughout this site, including but not limited to service details and products. In those states that limit or do not allow the exclusion or limitation of liability for consequential or incidental damages, liability is limited to the fullest extent permitted by law. Mattress Company Direct operates its web site from its headquarters in San Diego, California under the law of the State of California, which shall govern these terms and conditions without reference to its choice of law rules. Mattress Company Direct makes no representation that the information on its site is available or appropriate in other locations.Visitors using our site from any such location do so by personal choice and accept full responsibility for adhering to local restrictions and laws. Feedback and Suggestions All visitor and customer suggestions and feedback are welcome. Our customers and visitors are our greatest assets.  Thank you for your business. Customer Service Hours Call any time were here to help. 1-800-464-6490 or 1-800-464-6420 Warehouse Location 7929 Arjons Dr.#B, San Diego, CA 92126 Telephone Toll Free Customer Service 1-800-464-6420 or 1-800-464-6490 Corporate Office 1-858-689-7328 Fax 1-858-689-8608 PRODUCT ASSEMBLY & SAFETY Neither this website nor Mattress Company Direct, designs or manufactures any of the products offered or sold on this site, and as such, makes no representation or guarantee about the safety of these products, or, in the case of self-assembled items, about whether purchasers who receive such products will properly and safely assemble these items. Product and assembly safety is solely and exclusively the province and responsibility of the manufacturer and the purchaser. Any suspected damage in shipping must be noted at the time a shipment is received with the shipper, and as stated in our Return Policy. Assume that suspected damage may create a potential safety hazard and we advise that you do not use the product. Product assembly must be completed in exact conformance with the Manufacturer's written instructions, and if offered, the Manufacturer's telephone assistance. CHILDREN'S FURNITURE OR PLAY PRODUCTS. Children's furniture, play products, and other potentially dangerous products must be used with special care to safety issues, and THEY MUST NOT BE USED WITHOUT FULLY READING THE MANUFACTURER'S INSTRUCTIONS & WARNINGS THAT WILL COME DELIVERED WITH THOSE PRODUCTS! IF THERE ARE NO EXPLICIT WRITTEN INSTRUCTIONS, DO NOT ATTEMPT TO ASSEMBLE OR US ANY PRODUCT UNTIL YOU RECEIVE THEM. IF ANY INSTRUCTIONS ARE MISSING PLEASE CALL 1-800-464-6490 AND WE WILL PROVIDE THEM TO YOU. IMPORTANT WARNING ABOUT BUNK BEDS & LOFT BEDS. PLEASE READ THIS IMPORTANT SAFETY INFORMATION IF YOU ARE CONSIDERING THE PURCHASE OF A BUNK OR LOFT BED TO HELP PREVENT SERIOUS OR FATAL INJURIES FROM ENTRAPMENT OR FALLS: Never allow a child under 6 years old on the upper Bunk. Use only a mattress which is 74" -75" long and 37-1/2" - 38-1/2" wide on the upper bunk. Ensure thickness of mattress and foundation combined does not exceed 8" and surface of mattress is at least 5" below upper edge of guardrails. Always use guardrails on both long sides of the upper bunk. If bunk bed will be placed next to a wall, the guardrail that runs the full length of the bed should be placed against the wall to prevent entrapment between the bed and the wall. Prohibit horseplay on or under bed(s) and prohibit jumping on the bed. Prohibit more than one person on upper bunk. Use ladder for entering and leaving upper bunk. Maximum total weight is not to exceed 150lbs. on the upper bunk. Periodically check and ensure that the guardrail, ladder, and other components are in their proper position, free from damage, and that all connectors are tight. Do not use substitute parts. Replacement parts, including additional guardrails, may be obtained from our customer service department. Use of water or sleep flotation mattresses is prohibited. Use of a night light may provide added safety precaution for a child using the upper bunk. STRANGULATION HAZARD - Never attach or hang items to any part of the bunk bed that are not designed for use with the bed, for example, but not limited to, hooks, belts and jump ropes. SELF-ASSEMBLED PRODUCTS Always follow the exact instructions provided by manufacturers when assembling their products. Most manufacturers offer additional phone support if you are need assistance in assembly. Product assembly instructions are the responsibility of the maker of that product. Both the process of assembly and failure to properly assemble a product can result in serious injury. DISCLAIMER Mattress Company Direct nor this Website are responsible for any injuries resulting from use or misuse of products offered on and or purchased from this site.

Copyright and Trademark Notice  by  Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. ^ Top   Credit Cards  by  We accept the following credit cards: Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. ^ Top   Links  by  This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. ^ Top   Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by  We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. ^ Top   Multiple Product Orders  by  For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. ^ Top   Order Acceptance Policy  by  Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. ^ Top   Other Conditions  by  These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time. ^ Top   Out-of-Stock Products  by  We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. ^ Top   Privacy  by  We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. ^ Top   Privacy on Other Web Sites  by  Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties. ^ Top   Returns  by  We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. ^ Top   Shipping Policy  by  Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. ^ Top   Taxes  by  Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. ^ Top   Typographical Errors  by  In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price ^ Top